Contact Us

Shipping Details

At Cliffhanger Unlimited, we understand the importance of fast and reliable shipping. That's why we offer 1-4 business day shipping on all orders within the contiguous United States.

Orders placed by 2 PM EST on a business day will be processed and shipped the same day. Orders placed after 2 PM EST or on weekends and holidays will be processed the next business day.

Your order will be shipped via USPS, FedEx, or UPS, depending on the item and your location. You will receive a tracking number by email once your order has been shipped, so you can monitor the progress of your delivery.

Please note that while we make every effort to ensure fast delivery, actual transit times may vary depending on your location and the carrier's current delivery schedule. Typically, orders will be delivered within 3-4 business days after being shipped.

If you have any urgent needs or require expedited shipping, please contact our customer service team at [Your Phone Number/Email], and we'll be happy to assist you.

Thank you for shopping with [Your Apparel Store]. We appreciate your business and look forward to serving you.

Delivery Policy

We are committed to providing our customers with a seamless and hassle-free shopping experience, including reliable and efficient delivery of your orders. Our delivery policy outlines the key details you need to know about receiving your purchases.

Shipping Options:
- Standard Shipping (3-4 Business Days): All orders shipped within the contiguous United States via USPS, FedEx, or UPS with a 3-4 business day delivery timeframe.
- Expedited Shipping (2 Business Days): For urgent orders, we offer an expedited shipping option with a 2 business day delivery timeframe for an additional fee.
- International Shipping: We are able to ship internationally, with delivery times varying by location. Additional shipping charges and customs fees may apply.

Delivery Timelines:
- Orders placed by 2 PM EST on a business day will be processed and shipped the same day.
- Orders placed after 2 PM EST or on weekends/holidays will be processed the next business day.
- Actual transit times may vary depending on your location and the carrier's current schedule, but we aim for 3-4 business days for standard shipping within the contiguous US.

Tracking and Notifications:
- You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
- You can track the status of your order using the provided tracking information.
- We will send you updates on the delivery progress of your order.

Undelivered Packages:
- If your order is returned to us as undeliverable, we will contact you to resolve the issue.
- Reshipment fees may apply for orders that are unable to be delivered due to an incorrect address provided by the customer.

We take pride in our reliable and timely delivery service. If you have any questions or concerns about your order's delivery, please don't hesitate to contact our customer support team at cliffhanger2014@icloud.com. We're here to ensure you have a fantastic shopping experience with Cliffhanger Unlimited.

90-Day Return Policy

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your item, you may return it within 90 days of the original purchase date for a full refund or exchange.

To be eligible for a return, your item must be:

- Unworn, unwashed, and in the same condition as it was received
- Accompanied by the original tags and packaging
- Returned within 90 days of the original purchase date

We do not accept returns on final sale items, clearance items, or items that have been custom-ordered or personalized.

To initiate a return, please visit our Returns Center at [Your Store Website] or contact our Customer Service team at [Your Phone Number/Email]. We will happily provide you with a return shipping label to send the item back to us at no cost to you.

Once we receive your return, we will process a full refund to the original form of payment or provide an exchange, as requested. Please allow 5-10 business days for your return to be processed.

We hope you are fully satisfied with your purchase. If you have any other questions or concerns, please don't hesitate to reach out to our team. We are here to ensure you have a great shopping experience at Cliffhanger Unlimited.